Pro Field Tech — AI-Powered Appliance Repair Field Service Management Software
Smart dispatch, warranty claim management, AI-assisted work orders, and a technician mobile app — all in one platform built for the field.
Built for modern appliance service teams
Everything your service operation needs
Pro Field Tech is a fully integrated platform — not a collection of disconnected tools. Every module shares data so your entire operation stays in sync.
Smart Dispatch
Map-based job assignment with technician availability view, date filters, and a daily schedule grid.
Schedule
Visual calendar scheduling with time-slot management and technician availability.
Dispatch Map
Map view of technician assignments and job locations. Real-time GPS tracking is a planned feature.
Jobs
Full work order lifecycle from creation to completion with photos, signatures, and notes.
Technicians
Technician profiles, skill sets, performance metrics, and mobile app access management.
Customers
Customer profiles with service history, appliance records, and communication logs.
Inventory
Parts tracking and stock levels. Marcone and Encompass catalog connections are planned.
Warranty Claims
Claim tracking, status management, and audit trail. Portal submission integrations are in development.
Reports
First-time completion rates, technician productivity, and operational performance summaries.
Settings
Business configuration, user roles, notification preferences, and billing management.
Schedule smarter. Dispatch in seconds.
The Pro Field Tech dispatch board gives your team a map view of technician assignments, job locations, and daily schedules. Filter by date, status, zone, or technician. The daily schedule grid and job detail panel are designed to reduce the phone tag that slows down service operations. Drag-and-drop assignment, automatic ETA updates, and real-time GPS tracking are planned capabilities.
- Map view with technician assignment pins and job locations
- Date, status, zone, and technician filters
- Daily schedule grid for reviewing and managing assignments
- Job detail panel with customer, appliance, and time window
- Unassigned job toggle to surface open work instantly
- Drag-and-drop assignment and conflict detection — planned features
Warranty claims. Without the friction.
The Pro Field Tech Warranty Claims module is designed to track every claim through its full lifecycle — with status summaries, validation checklists, and an audit trail. Warranty portal submission (ServicePower, ServiceBench) is in development and will be clearly labeled when live. No portal submission is active at this time.
- Claim status dashboard: Pending, Ready to Submit, Submitted, Under Review, Approved, Rejected
- Per-claim checklist and validation issue detection
- Full audit trail for every claim action
- Filter by job number, claim number, manufacturer, platform, and date range
- Attachment management — photos, invoices, and documents
- ServicePower and ServiceBench portal integration (in development)
Data that drives. Better decisions.
Pro Field Tech surfaces the metrics that matter most to appliance repair operations — first-time completion rates, technician productivity, work volume by manufacturer, parts cost trends, and attendance. Filter by date range, technician, zone, manufacturer, and job status.
- First-time completion rate with period-over-period comparison
- Technician performance ranking with completed jobs and recall rate
- Work volume by manufacturer — Carrier, Trane, Lennox, Goodman, Rheem, and more
- Parts cost trend chart and usage analytics
- Attendance overview — present, absent, and late rates
- Export to PDF for business reviews and OEM reporting
Keep customers. In the loop.
Automated SMS and email notifications keep customers informed at every stage. The customer portal provides job status, digital invoices, and service history — reducing inbound calls and building trust with every interaction.
- Automated SMS and email job status notifications
- Customer-facing job tracking portal
- Digital invoices with Stripe payment links
- Service history and appliance records
- Two-way messaging via Twilio
From first call to final claim
Every step of the service lifecycle is represented in Pro Field Tech — designed to reduce manual handoffs and data re-entry across your operation.
Every step generates data that feeds your reports, AI assistant, and warranty claim workflow automatically.
Designed to connect to the tools you use
Pro Field Tech is being built to integrate with the industry's leading warranty portals, parts distributors, payment processors, and communication platforms. Integration statuses are shown below.
ServicePower
Warranty claim tracking and workflow management designed to connect with the ServicePower network. Portal submission is in development.
ServiceBench
Claim authorization, parts ordering, and completion reporting workflows aligned with ServiceBench. Integration is planned.
Marcone
Parts catalog search and ordering from Marcone within work orders and the technician app. Integration is planned.
Encompass
Encompass parts search and ordering integrated into the back office and technician app. Integration is planned.
Stripe
Secure payment collection via digital invoices with card and ACH support. Stripe integration is in development.
Twilio
Automated SMS notifications for job status updates and two-way customer messaging via Twilio. Integration is in development.
Have a specific integration need? Let us know — we prioritize based on customer demand.
Talk to our teamThe app your technicians will actually use.
Designed for the field, not the office. The Pro Field Tech iOS app gives technicians a clean, fast interface for managing their day — from the first job to the last signature. Three core screens: My Jobs, Work Order detail, and Parts & Diagrams.
- My Jobs — Full day view with customer names, addresses, appliance types, and real-time status badges.
- Work Order detail — Customer info, appliance model, issue description, photos, parts, and digital signature — all in one screen.
- Parts & Diagrams — Search by model number, view exploded diagrams, and order from Marcone or Encompass directly.
- AI Assistant — Ask anything about the job. Suggestions only — technician review required before any action.
- Offline mode — Designed to work without a signal. Offline mode is a planned feature — connectivity requirements will be documented at launch.
App Store availability is in private beta. Contact us to join the early access program.
AI that assists. Not replaces.
Pro Field Tech uses AI to reduce administrative friction and surface useful information — while keeping your technicians in control of every decision.
Responsible AI use: All AI-generated content in Pro Field Tech — including diagnostic suggestions, part recommendations, note corrections, and translations — is presented as informational assistance only. Technician review and professional judgment are required before acting on any AI suggestion. Pro Field Tech does not guarantee the accuracy of AI outputs.
Every AI suggestion is clearly labeled. Technician review is required before any action is taken.
Grammar correction for work order notes
Suggestions onlySuggests clearer phrasing for technician notes. All suggestions require technician review before saving.
Spanish-to-English translation
Suggestions onlyTranslates technician notes written in Spanish to English for back-office review. Accuracy should be verified before use in official documentation.
Diagnostic check suggestions
Review requiredBased on appliance model and reported symptoms, the AI suggests diagnostic steps to consider. Not a diagnosis — technician expertise always takes precedence.
Part suggestions
Review requiredPotentially relevant parts based on appliance model and symptom data. Must be verified by the technician before ordering.
Operational summaries
AI-assistedAI-generated daily and weekly summaries of job activity and technician performance to help managers stay informed.
What's coming next
Pro Field Tech is actively developed. Features labeled "Coming Soon" or "Planned" are not yet available. We share our roadmap transparently so you can plan ahead.
Android Technician App
Full-featured Android version of the technician mobile app.
QuickBooks Integration
Two-way sync with QuickBooks for invoicing and accounting.
Customer Self-Scheduling
Let customers book and reschedule appointments through a branded portal.
AI Predictive Maintenance
AI-assisted alerts for appliances with patterns suggesting future failure. Suggestions only — technician review required.
Multi-Location Management
Manage multiple service territories and branch offices from a single account.
Technician GPS Tracking
Real-time GPS breadcrumb tracking for field technicians.
Automated Review Requests
Post-job automated review request via SMS and email.
Advanced AI Reporting
AI-generated operational insights and anomaly detection across your service data.
Have a feature request? We'd love to hear from you. Contact our team →
Plans for every stage of growth
Pro Field Tech is priced based on your team size and feature needs. Contact us for a custom quote tailored to your operation.
Starter
For small teams getting started
Core dispatch, scheduling, and job management for appliance repair businesses with a small team.
- Up to 3 technicians
- Smart dispatch and scheduling
- Work order management
- Customer records
- Basic reporting
- iOS technician app
- Email support
Professional
For growing service operations
Full platform access including AI assistance, warranty integrations, parts connections, and customer portal.
- Up to 15 technicians
- Everything in Starter
- AI Work Order Assistant
- Warranty Claims module
- ServicePower & ServiceBench (in development)
- Parts integrations (planned)
- Customer portal & messaging
- Stripe payments (in development)
- Twilio SMS (in development)
- Advanced reporting
- Priority support
Enterprise
For large or multi-location operations
Custom configuration, dedicated onboarding, and enterprise-grade support for complex service organizations.
- Unlimited technicians
- Everything in Professional
- Multi-location management
- Custom integrations
- Dedicated account manager
- SLA-backed support
- Custom reporting
- SSO and advanced security
All plans include onboarding support. No long-term contracts required. Pricing provided upon request.
Built with security in mind
Your customer data and business records are sensitive. Pro Field Tech is designed with security controls appropriate for a professional service operation.
Role-Based Access Control
Granular permissions for dispatchers, technicians, office managers, and administrators. Each role sees only what they need.
Audit History
Every action in the platform is logged with a timestamp and user attribution. Full audit trail for compliance and accountability.
Tenant Separation
Each business account is fully isolated. Your data is never shared with or accessible by other customers on the platform.
Secure Integrations
All third-party integrations (ServicePower, Stripe, Twilio, etc.) use encrypted API connections with credential isolation.
Encrypted Data at Rest
Customer data, work orders, and business records are encrypted at rest and in transit using industry-standard encryption.
Responsible Disclosure
We maintain a responsible security disclosure policy. Security concerns can be reported directly to our engineering team.
Designed around real appliance service workflows
Pro Field Tech is built around the actual sequence of events in an appliance repair operation — from the first call to the final report.
Job creation to dispatch
A new service request creates a work order with customer, appliance, and issue details. The dispatcher assigns it to an available technician from the map view. The technician receives the job on their mobile app.
Technician completes the job
On-site, the technician opens the work order, reviews the appliance history, captures photos, records parts used, and collects a digital signature. Notes can be corrected or translated with AI assistance — all suggestions require review.
Warranty claim preparation
For warranty jobs, the back office uses the Warranty Claims module to track claim status, review validation checklists, and manage the audit trail. Portal submission to ServicePower and ServiceBench is in development.
Customer communication
Job status notifications keep customers informed throughout the service visit. Digital invoices are generated at job close. Two-way messaging via Twilio is in development.
Performance reporting
Managers review first-time completion rates, technician productivity, parts costs, and work volume by manufacturer. Reports are filterable by date range, technician, zone, and job status.
Continuous improvement
Every completed job adds to the operational data set. Over time, the platform surfaces patterns in recall rates, parts usage, and technician performance to help service managers make better decisions.
Common questions
Everything you need to know about Pro Field Tech.
Still have questions? Email us at [email protected]
Ready to run a smarter service operation?
Join appliance repair companies using Pro Field Tech to dispatch faster, close more jobs, and build a data-driven service business. Request a personalized demo today.
See Pro Field Tech in action
Schedule a personalized demo with our team. We'll walk you through the platform, answer your questions, and help you understand how Pro Field Tech fits your operation.